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saracamille
1 post
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Topic: Testing... /
Position Open!!!!
Reporting to the Director of Operations, the Operational Monitoring
Engineer will have a key role in supporting the monitoring, stability
and reliability of production systems. Working as part of the Monitoring
Team (AMT) in the US and with second-level engineers in both the US and
the UK, the primary responsibilities will be to provide production
system monitoring and technical support and to handle, manage and
escalate customer issues. Achieving a detailed knowledge of production
infrastructure will be a necessary part of the role. In addition, the
role will involve corporate wide general IT support. This position
operates on a 24/7 shift rotation basis within the level-1
helpdesk/monitoring team.
Key areas of responsibility
- System and monitoring support
o Providing shift-based system monitoring and support, for the
platforms, core software and applications running in production
environment
o Understanding the basic architecture of the applications to provide
problem identification, diagnosis and impact assessment
o Providing general systems support, including application deployment,
configuration, infrastructure management, data-centre configuration and
other related tasks in support of the core operations team
o Providing first-line support to customers as part of the 24/7
monitoring helpdesk function. This requires regular follow-up with
customers, diagnosis internally and escalation to and interworking with
second- and third-line support teams
o Use of a ticketing system to assist with managing multiple issues
- General technical support
o General support to the staff team, including PCs, laptops, networks,
printers, etc. This kind of support is occasional and is shared between
all members of the operations team
Skills
Primary skills
- Systems monitoring in a production environment (preferably
Nagios/Netsaint, Big Brother or similar tools)
- Linux systems administration, preferably RedHat
- Seasoned Helpdesk professional with proven customer contact skills
- Excellent troubleshooting & problem solving skills
- Experienced with problem and incident management process and related
systems
- Must be a team-player and have excellent communications skills
- Familiarity with shift-based, production operational support
- Knowledge of TCP/IP networking, security, access control
- Windows system configuration (Win 2000/2003)
- Proactive, problem-solving, can do mentality
Secondary skills (desirable)
- Shell and/or perl scripting
- Familiarity with databases (preferably MySQL) from an administrative
viewpoint
- Familiarity with some of the following components/technologies: Java
VMs, tomcat, apache, SSL, DNS, LDAP, XML, PGP
- Familiarity with CTI (Computer Telephony Interface) systems
- Experience with networking infrastructure (switches, routers,
firewalls)
- Knowledge of MS Exchange and Active Directory
Remuneration
- Contributory 401K pension
This position is located in Norwalk, CT. Please email codgi.com or call 212-213-0982 x110 if interested.
Thanks!
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